Refund policy

Return & Refund Policy

At MEEM Eyewear, we are committed to providing high-quality eyewear and excellent customer service. This Return & Refund Policy explains the conditions under which products purchased from our online store may be returned, exchanged, or refunded.

1. Return Eligibility

You may request a return within 7 calendar days from the date you receive your order, provided that:

The item is unused, unworn, and in its original condition.
The product is returned with its original packaging, accessories, labels, and invoice.
The product is not damaged due to misuse, negligence, or improper handling.
Proof of purchase (order number or invoice) is provided.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective or incorrectly supplied:

Contact lenses (opened or unsealed)
Customized or prescription lenses
Prescription eyeglasses made according to your prescription
Gift cards or promotional vouchers
Products damaged due to misuse or accidental damage

3. Damaged, Defective or Incorrect Products

If you receive:

A damaged product
A defective product
An incorrect item
A product significantly different from its description

Please contact us within 48 hours of delivery with:

Your order number
Clear photographs of the product
A description of the issue

After inspection, MEEM Eyewear will arrange a replacement, exchange, repair, or refund, as applicable.

4. Prescription Products

Prescription lenses and customized eyewear are manufactured according to your individual prescription and therefore:

Cannot be returned for change of mind.
Can only be returned if:
- The prescription was manufactured incorrectly.
- The product has a manufacturing defect.
- The wrong prescription was supplied.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

Refunds will be processed within 7–14 business days.
Refunds will be made using the original payment method whenever possible.
Bank or card processing times may vary depending on your financial institution.

Shipping charges are non-refundable unless the return is due to:

Our error,
A defective product, or
A damaged item received.

6. Exchanges

We offer exchanges for:

Defective products
Incorrect items delivered
Manufacturing defects

Exchanges for size, colour, or model are subject to product availability and approval.

7. Return Shipping

If the return is due to:

Our mistake,
A manufacturing defect,
Damage during delivery,

MEEM Eyewear will cover the return shipping costs.

For change-of-mind returns, customers are responsible for the return shipping charges.

8. How to Request a Return

Please contact our Customer Support with:

Order Number
Customer Name
Reason for Return
Photos (if applicable)

Once approved, we will provide return instructions.

9. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it must follow the return process outlined in this policy.

Customized prescription orders cannot be cancelled once production has started.

10. Consumer Rights

Nothing in this policy limits or excludes any rights available to consumers under the applicable laws of the United Arab Emirates. Where UAE consumer protection legislation provides additional rights regarding defective, damaged, or incorrectly supplied products, those rights will apply.